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FROM VICENZA WITH LOVE

Privacy Policy

Your privacy matters: how we collect, use, and protect your personal information



We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, both online and offline.

Effective Date: 27/02/2024

Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and delivery address.
  • Payment Information: Credit card details or other payment method information for processing orders.
  • Order Information: Details of the orders you place, including food preferences and dietary restrictions.
  • Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, and activity on our website.

    • How We Use Your Information

    We use the information we collect for the following purposes:

  • To Process Orders: To fulfill your orders, deliver services (such as food delivery or pick-up), and manage our customer service.
  • To Improve Our Services: To enhance your experience, improve menu options, and resolve any issues or complaints.
  • To Communicate with You: To confirm orders, notify you about promotions, and respond to inquiries or feedback.
  • For Marketing: We may send promotional emails or messages about new offers, products, or events at the restaurant.

    • Sharing Your Information

    We will not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, such as:

  • Payment processors
  • Delivery partners
  • Marketing and analytics providers

    • These third parties are contractually obligated to handle your personal data securely and only for the purposes specified by us. We may also disclose your personal data if required by law, to comply with legal obligations, or in response to lawful requests from government authorities.

    Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and personalize content. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, but this may impact the functionality of our website.

    Data Security

    We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include the use of encryption, secure payment gateways, and other industry-standard security practices. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

    Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, transaction data may be retained for a period necessary to comply with tax or accounting regulations.

    Your Rights

    Under applicable data protection laws, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-out of Marketing Communications: You can withdraw your consent to receive marketing emails by following the unsubscribe link in our emails.

    • To exercise any of these rights, please contact us at: info@thecheesyone.com.au.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted on this page with the updated effective date.

    Contact Us

    If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at: info@thecheesyone.com.au

    Testimonials

    What Clients Say

    "We spent a few hours dining at the restaurant today, and everything not only met but exceeded our expectations. The pizzas and pasta were all incredibly tasty and delicious. The owner was super friendly too. We will be back!!"
    David
    Customer
    "A little corner shop offers high quality food! It took some time for the food to come but good things take time I guess. Will definitely come back!"
    Victoria Grace
    Customer
    "This is one the best pizza joints I have been to in Brissy! Amazing service and atmosphere and the menu has an excellent range. Always quality ingredients and timely prepared with care. Great selection of European beers and the arancini balls are on point! Highly recommend everytime!"
    Peter M
    Customer